It's not always cheaper to book directly with Marriott, but you will usually get the lowest rate by using their Best Rate Guarantee and member-exclusive rates, which often includes discounts or loyalty points. However, you must comparison shop on third-party sites and then submit a claim within 24 hours of booking direct if you find a lower rate to receive the discount or bonus. Booking direct also simplifies customer service, as you avoid complications with third-party booking sites when making changes or experiencing issues.
Benefits of booking directly with Marriott
Member Rates:
Marriott Bonvoy™ members can access exclusive discounts and offers, making it cheaper to book direct.
Best Rate Guarantee:
Marriott guarantees the best rate on its website and will match a lower rate found on another site, plus provide an additional 25% discount or a 5,000-point bonus.
Loyalty Program Benefits:
Booking directly allows you to earn Marriott Bonvoy points and credit nights toward elite status, which can lead to further perks like room upgrades and free stays.
Customer Service:
You'll have a direct line to hotel customer service for any issues or changes to your reservation, avoiding the headaches of dealing with third-party companies.
How to ensure the best price
Check Marriott.com:
Look for member rates and any available promotions on the Marriott website or the Marriott Bonvoy app.
Compare with Third-Party Sites:
Search for the same hotel, room type, dates, and cancellation policy on third-party sites like Expedia or Booking.com.
Submit a Claim:
If you find a lower, comparable rate on a third-party site, submit a Best Rate Guarantee claim through Marriott's website within 24 hours of booking your direct reservation.